ORDERING

CALL  1-412-251-5451
 
During business hours



Solution Graphics

 

•>> We also now offer PayPal Gift Certificates <<•

 

 

All in-stock items guaranteed to ship within 48 hours.

Welcome  to the Copacetic eCommerce website.  You can now order with confidence 24/7 x 365 using PayPal, the safest and most secure payment system there is.  And for those of you who may not know:  You no longer need to sign up for PayPal to use their system, but may simply enter your credit card info the way you would with any shopping cart.  We hope that this option will make using our site more convenient for those of our customers who are comfortable with fully automated eCommerce.  Those of you who still prefer the human touch need not worry as we're still using the new-fangled technology to carry on our business the same old way, one customer at a time, with your satisfaction guaranteed.  We would like to suggest that those so inclined might very well find that the quickest and easiest way to place a order or make an inquiry is over the telephone rather than via the web.  Anyone firmly attached to the traditions of mail-order will be readily accommodated by our order processing department; only please keep in mind that personal checks must clear our bank before the order ships and that this can take up to seven business days.  Mail orders accompanied by certified check or money order will receive prompt (within 48 hours) shipment of their order.  Please make check or money order payable to The Copacetic Comics Company and remit along with order to:

The Copacetic Comics Company
PO Box 301
Pittsburgh, PA  15230
 
We hope that customers will be pleased to learn that our shipping charges are modest. 
And, of course, for those of you who reside in the Pittsburgh area, we recommend the tried and true method of stopping in at the shop to pick up what you already know you want, to browse for things you might be interested in, and/or to place special orders.  
 

Payment Methods:  We accept the four major credit cards-- Mastercard™, Visa™, American Express™ and Discover™ -- for all transactions:  telephone, mail and web orders, and in-store purchases.  We accept personal checks, certified checks, and money orders for mail orders and in-store purchases.  We accept cash and traveler's checks for in-store purchases only.

 

The Copacetic Comics Company is now located on the third floor at 3138 Dobson Street in the Polish Hill neighborhood of the City of Pittsburgh.  Click here for a Google map complete with directions from our old location that will assist you in pinpointing our present location.

Call 1.412.251.5451 during business hours (please note that the times listed below are in the Eastern Time Zone of the USA).

Monday – Thursday:  11:00am - 5:00pm
Friday  & Saturday:   11:00am - 7:00pm   
Sunday:   noon - 4:00pm

 

If you you have a question and prefer email, ask away!

If you are ready to place an electronic order, please submit it in an email to:    order@copaceticcomics.com   If you plan to pay with a credit card, we recommend that you either provide us with this information over the telephone, or in two seperate emails, making sure that the shipping address is not contained in the same email as your credit card number.  Please note that our credit card processor requires that we have the three-digit security code on the reverse of your card (the last three digits set furthest to the right on the signature strip) in order to process your charge. 

PLEASE NOTE:  Pennsylvania residents placing orders with us are subject to 7% sales tax (6% PA + 1% Allegheny County).  

Shipping Charges:

All shipping charges are automatically calculated by the PayPal shipping calculator based on weight.  Please feel free to contact us if you feel that the shipping costs assigned to your purchase are too high.  We will look at your order, and if we can ship it to you for less than the amount assigned to it by PayPal, we will lower your fee accordingly.

PLEASE NOTE:  Due to yet another rate increase put into effect by the US Postal Service on 11 May 2009, we have had to raise our shipping charges.

United States -- We employ the US Postal Service (USPS) to ship most of our orders. All order are shipped via Media Mail (delivery time of 4-7 business days) unless otherwise requested.  This starts at $3.25 for the first pound, then goes up in $1.00 increments before topping out at $8.00 on orders weighing over 9 pounds.

We include delivery confirmation on all orders over $20.00 at no extra charge.

 

International -- The shipping charges on international orders are entirely related to the weight of the items shipped, and vary widely.  We offer so many different items (some of which are quite heavy) that it is difficult to give estimates here. 

Shipping charges to Western Europe, Japan, China, The Phillipines, Australia, New Zealand and much of Latin America are normally* at least $13.95 for the first item (as long as it can fit into a Global Priority Mail Flat Rate Envelope; if not, then we ship it via International Air Mail).  and then rise in $13.95 increments.  Large international orders, as well as orders from countries not mentioned above,  will have to contact us for shipping charges. 

Shipping to Canada is less, but as of this writing you must contact us to  request shipping charges for Canada be applied to your order before -- or at the time of -- placing it.  We will then send you a PayPal invoice with the Canadian shipping charges applied.  Or just give us a call at 412-422-1344 and we can work it out over the phone.

That said, shipping charges for Canada usually start at around $7.50 for the first item ; Canadian orders are normally sent USPS Airmail, but -- if specified --  can be sent USPS Global Priority Mail for $9.95 for the first item.  Again, it is important to note that, as with the other international shipments, many heavier items will cost more than this to ship (but still it will be less to ship to Canada than to other countries).

*CDs and DVDs will ship for less, usually under $10.00 (for one); under $6.00 (for one) to Canada.

 

We realize that this is all a bit complicated, and we apologize for that.  Don't worry, we'll calculate it for you, we just want to provide you with as much information as feasible so that there won't be any surprises.  Our bottom line on shipping charges is to keep them as close to our actual costs as possible.  As always, if you have any questions about this, please don't hesitate to contact us.

Our Guarantee:  All merchandise ordered through this site is unconditionally guaranteed by The Copacetic Comics Company and may be returned for a full refund.  In cases where the problem is a result of an error on our part, such as a shipment of an incorrect or clearly flawed item, we will refund the cost of your return shipping as well.  All that we ask is that you notify us of your intention to return an item as soon as possible after receiving it, and that you ship it back to us in the same or equivalent packaging in which you received it within 30 days.

Please address all correspondence concerning returns to returns@copacetic.biz

Our Reputation:  We have been selling online for over ten years -- since April 2001 -- and have processed over two thousand internet orders containing many thousands of items, of which less than 0.1% have been returned.   In all cases we provided a full refund and/or exchange and refunded the customers' return shipping costs as well.  We believe that we provide a high level of customer satisfaction, and we have many repeat customers.  We don't solicit customer testimonials, but we do occasionally sell on eBay.  Here's our eBay feedback.

Our Philosophy: We believe that running a shop is about more than just selling and that shopping is about more than simply buying.  The Copacetic Comics Company believes that, in the final analysis, the purpose of shops and shopping is better defined as transacting, and that transacting is ultimately a form of communicating, and that communicating is connecting, and connection is what it's all about.

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